Appointments

UPDATED March 2024

The Practice continues to offer face to face and telephone appointments giving patients choice. We ask that patients can give as much information as possible to the receptionist in order for them to Care Navigate and direct you to the correct service.

The Practice Offers the following ways to book appointment's

Appointments can be booked on the day by telephoning the practice telephone lines open from 8.00am

Appointments can be booked in advance by asking at reception, these can be telephone or face to face appointment's

Appointments can be pre booked by patients by telephoning the practice or going online. Patients who pre book have a choice of GP/Clinician and the day and time

Appointments can be pre booked online for face to face or telephone appointment's

Appointments can be booked and cancelled Online through our Websites System online Services

Appointments can be booked on the day with Enhanced services where patients will be seen at another location

Appointments can be pre booked for telephone or face to face appointments with Enhanced Access at a time and day that suits the pateint including evenings and weekends

Appointments can be booked at the Practice with a Nurse or HCA these can be face to face or telephone if appropriate

Appointments can be booked at Enhacned access where they will be seen on an eveing or weekend with a Nurse giving patients choice

The telephone lines are open at 08:00am and we ask that patients telephone as early as possible to book on the day appointments.

On the day appointments will be with any of the Clincians available. if you do wish to see a particular GP/Clinician we ask that book in advance by telephone in person at reception or by using the Online Services.

Enhanced Access

This service enables patient to be seen at other locations. These appointments include GP, ANP, Nurse, HCA, Mental Health, Physio and Welfare Benefits help. These appointments are on evenings and weekends and can be booked by telephoning or calling in at our reception. Appointments can be booked on the day by telephoning after 9.00am and can also be booked in advance with Male or Female clinicians.

The Practice offers appointments with Doctors, Advanced Nurse Practitioners, Trainee Advanced Nurse Practitioners, Pharmacy Practitioners, Nurse and Health Care Assistants and Social Prescibers

Enhanced Access Appointments telephone or face to face

This service enables patient to be seen at other locations. These appointments include GP, ANP, Nurse, HCA, Mental Health, Physio, Bereavement counselling, Welfare Benefits help and many more. These appointments are on evenings and weekends and can be booked by telephoning or calling in at our reception. Appointments can be booked on the day or can be pre booked for patient choice so patients can see a Male or Female clinician. The service offers telephone or face to face appointments.

PCN5 - Appointments can be booked on an evening and saturday morning. These appointments are for all patients within the PCN5 area covering 10 Practices. Appointments can be pre booked at a time and date that is suitable for the pateint. The clinics cover the following, Diabetes, Asthma, Bloods/BP, and Cervical Smear

The first point of call with an ailment for patients should be the local pharmacy where they can assess you and provide you with information and medication if needed. Pharmacist are able to do a consultation for minor medical conditions. 

On the 31st January 2024 the government launched a new medical service called Pharmacy First where patients can have a consultation with a pharmacist of their choice anywhere in the country. Over 95% of Pharmacists across the country have signed up to the new government scheme and will offer the service.  Patients can now book consultations with a  Pharmacist for the following acute medical problems:

Acute Otitis Media* Ear and throat, viral
Impetigo
Infected insect bites
Shingles
Sinusitis
Sore throat
Uncomplicated urinary tract infections
Women 16-64 years

Appointments can also be booked at the pharmacist for the following:

Blood Pressure Reviews and Contraception Pill

Staff at Moor Park Medical Practice will care navigate all patient enquiries and calls so patients are directed to the correct service for their ailment or problem they have. 

The Practice is working with local Pharmacies and Bradford Clinical Commissing Board to bring this new service to our area. Patients will ring the Practice for appointments as normal but will then be triage and if the problem is for minor ailments then they will be given an appointment with a local Pharmacist to look at the problem. 

Urgent Appointments

Urgent appointments are available at the Practice, patients are asked to contact the reception team and give information as to why the Appointment is being requested as Urgent this will be acted on accordingley

Emergency Appointments

Patients who have an emergency need to telephone the surgery as soon as possible and the doctor will assess the matter. Reception staff may have to take a few details to pass to the Doctor. If the doctor asks a patient to come to the surgery regarding an emergency then the patient needs to be available to come down straight away. However due to Emergencies being seen in between other patient appointments patients may have to sit and wait to be seen. Please note emergency appointments may not always be with the doctor of your choice.

If a patient is ringing from a telephone box then please inform the receptionist who will ring you back

Chaperone Service

If you would like a chaperone present during an examination please let us know when making your appointment. notices are displayed around the Practice asking if you would like a Chaperone.

E Consult & PATCH's

The Practice offers E CONSULT and PATCHS which means Patients can now go to our website and fill a form in to submit to the practice, this form will be sent to the GP and actioned accordingly. E Consults can be made for medical reasons or administration requests. This is an easy way to communicate with the Practice and your E consult will be directed to the right person to deal with. If it's a medical problem the practice will get back to you within 48 hours and if it is a administration request this can take up to 72 hours

Patients requesting repeat sick notes are directed to this service

During 2022/23 the practice noticed an increase in patients using this service and have had good feed back.

Patients can use E Consult on our website to contact the Practice for Medical and administrative queries. A Blue box is on our home page and patients just click the box to be taken through the E Consult

www.moorparkmedicalpractice.nhs.uk

Specialist and Hospital Care

If a GP or another member of our healthcare team believes you need hospital treatment or specialist care elsewhere, they will advise you at the time of your consultation. The GP will offer a choice of consultant and hospital. A referral will then be made to the hospital as soon as is deemed necessary.

All appointments and consultations in specialist care will be copied in writing to the practice and your progress will be monitored and recorded in your notes.

Cancellations

If patients are unable to attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. The Practice ask that patients give 24 hours notice for a cancellation. Failure to cancel an appointment on 3 occasions may result in removal from the practice list.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. If a patient lives outside the practice catchment area then home visit and outside service visits from midwives, health visitors and district nurses may not be done.

The Practice works with other Services Community Matrons and the District Nursing Teams who visit patients in their own homes.

Please note that if a patient is under the care of a Community Matron then the first point of contact for a Home Visit is SPS Single point of Access Telephone 01274 256131

Patients will also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

PLEASE NOTE WE ASK OUR PATIENTS TO USE THE 

E CONSULT SERVICE FOR REQUESTING SICK NOTES

The E Consult Service is available on this website, please see the Blue Box on the Home Page and click on this to start a request for a Sick Note.

www.moorparkmedicalpractice.nhs.uk

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay). If this is needed then you will be asked to book an appointment to see a GP or ANP and they will decide if a sick note is required and provide the patient with one.

The Practice use E Consults for sick note requests, please see our home page and the Blue Box stating E Consults. Patients will be asked to use this service to request sick notes. This saves GP appointments. Requests are picked up and dealt with within 72 hours of receipt. 

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

For more information see the DirectGov website