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You Said - We Did

The Practice is always looking at working ways and how to improve services and communication with patients. Through the Patient Participation Group, word of mouth, advertising, comments, compliments and complaints we have worked the following.

You Said - We Did 2021/22

Return to Normal Services

The Practice listened to patients needs and have been open throughout the Covid Pandemic running services and clinics The Practice has implemented new ways of working and patients now have a choice of face to face appointments or telephone appointments. The Practice also offer Extended access and out of hours appointments on an evening and on a Saturday morning these include GP, ANP, Physio,Mental health, Welfare help, bloods, smears and blood pressure.

The Practice worked with Bradford Council this year with a Tree Planting Project this involved some new siblings being planted around the Health Centre which will help with the car fumes from the road, giving cleaner air around the health centre.

The Practice continues to work with Voluntary organisations and has now employed a Social Prescriber through our PCN5. The Socail prescriber works with patients who are isolated, vulnerable, lonely, anxious and lots more. The Social Presciber works alongside the Practice staff helping patients with all social problems. Referrals will be made to outside services and voluntary organisations.

You Said - We Did 2020/21

Continue to offer patient appointments and see face to face:

The Practice listened to patients needs and have offered telephone appointments throughout COVID19 and we have also offered face to face appointments. Face to face appointments have been available with GP's and clinicians. The practice has endeavoured to offer as much as the same service as normal and encouraged patients to attend with medical problems. The Practice has continued to offer clinics for urgent bloods, hypertension, diabetic checks, smears, baby immunisations, learning difficulties and mental health. Where possible other clinics have been run by telephone calls, Asthma and some reviews.

Mindfulness Garden Project

Delayed due to Covid 19 as volunteer led and unable to meet up

Practice manager arranged for garden area to be cleared in preparation of the project continuing when possible.

Staff and patients suggested the area in the middle of the health centre should be open to staff and patients so they can sit outside in the fresh air, watch the birds and have a few quiet minutes within their busy days. This year the doar to this area has been opened daily throughout the day but we have found it is not suitable as its overgrown and ground is uneven. 

Street Life Partnership

The Practice is working with David Holt from Street life partnership and collaboratively with Dr Akbars Surgery on securing funds for a PPG Project and it has been suggested we look to use some open space in the middle of barkerend Health Centre for a Tranquil peaceful garden where patients can sit outside while waiting for appointments or after injections. This garden will be good for children and adults with COPD Asthma to get fresh air and also a place for carers and cared for patients to sit. The Practice is hoping to have disability access built and bird boxes and a water feature in the garden. Street life project also works with local schools where they build the bird boxes and other things so all ages of patients can get involved.

 UPDATE MARCH 2020

The project will proceed shortly when the weather improves, all permissions and plans have been approved. Dr Holt is organising a team of volunteers to do the work, these people are from private corporate companies who are allocated time off to help in the community.

David holt works as Self Care Champion within our Primary Care Network Partnership (PCN)

David Holt

Project Manager

Street Life Partnership

The Thornbury Centre

p:

01274 666649 (231)  m: 07850005697

e:

dholt@thornburycentre.com

UPDATE SEPTEMBER 2019

Plans have been drawn up by David Holt to create a Mindfulness Garden within Barkerend Health Centre. This is being funded by our Practice through a grant for Self Care promotion. Practice Manager Ann-Marie Rose has met with all the other PM's within the health centre and  the team from buildings and they are all happy for this project to go ahead as it will benefit all the staff at the health centre and all the patients. The Practice is hoping to hold mindfulness sessions in the new garden. The plans need to be approved by buildings for health and safety and this is in the process of being done. The Practice is excited about this project and is hoping it will start within the next few months. The Practice patient participation group have been involved in this and its been discussed at our meeting.

Help with understanding health care

Self Care Station - Established in reception with leaflets for self care. A-Z Leaflets are available to patients easily

Four Folders have been made for Reception Self-care Station and they contain the following information:

Self Care- Information for patients on to how to self care

Activity Folder – Community Events and what’s happening

Voluntary Organisations Folder – Details of organisations to help patients

Practice information Folder- Contains everything the patient needs to know about the practice



 
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