The Practice is always looking at working ways and how to improve services and communication with patients. Through the Patient Participation Group, word of mouth, advertising, comments, compliments and complaints we have worked the following.
You Said - We Did
Return to Normal Services
The Practice listened to patients needs and has implemented new ways of working. Patients now have a choice of face to face appointments or telephone appointments. The Practice also offer Enhanced Access and out of hours appointments on an evening and on a Saturday morning these include GP, ANP, Physio, Mental health, Welfare help, bloods, smears and blood pressure.
Going forward the Practice is working towards the Modern General Practice Improvement plan this includes updating our telephone communication system to enable us to direct patients to the correct service and give up to date information on the messages. The Practice will be having a new telephone system installed in March/April 2024
The Practice worked with Bradford Council in 2023 with a Tree Planting Project this involved some new siblings being planted around the Health Centre which will help with the car fumes from the road, giving cleaner air around the health centre.
The Practice continues to work with Voluntary organisations and has now employed a two Social Prescribers through our PCN5, a Cancer Care co ordinator and other health professionals. The Social prescriber works with patients who are isolated, vulnerable, lonely, anxious and lots more. The Social Presciber works alongside the Practice staff helping patients with all social problems. Referrals will be made to outside services and voluntary organisations.
You Said - We Did
2022/23
The Practice listened to patient regarding how they prefer to access appointments at the Practice and offer both face to face and telephone appointments with the GP's ANC, Nurse and HCA's
Patients also requested more flexibilty with appointment times so the Endhanced Access has been intorduced to give patients choice of appointment times and days covering Weekends and evenings for a number of services including seeing a GP, Nurse, HCA, Mental Health Worker, Welfare worker, Physio, Paediatric appointments and many more services.
Patients are given a choice when they book appointments reception care navigate to get the best outcome for the patients.
2021/2022
The Practice listened to patients needs and have offered telephone appointments throughout COVID19 and we have also offered face to face appointments. Face to face appointments have been available with GP's and clinicians. The practice has endeavoured to offer as much as the same service as normal and encouraged patients to attend with medical problems. The Practice has continued to offer clinics for urgent bloods, hypertension, diabetic checks, smears, baby immunisations, learning difficulties and mental health. Where possible other clinics have been run by telephone calls, Asthma and some reviews.
2021/22
Mindfulness Garden Project
Delayed due to Covid 19 as volunteer led and unable to meet up
Practice manager arranged for garden area to be cleared in preparation of the project continuing when possible.
Staff and patients suggested the area in the middle of the health centre should be open to staff and patients so they can sit outside in the fresh air, watch the birds and have a few quiet minutes within their busy days. This year the doar to this area has been opened daily throughout the day but we have found it is not suitable as its overgrown and ground is uneven.
Street Life Partnership
The Practice is working with David Holt from Street life partnership and collaboratively with Dr Akbars Surgery on securing funds for a PPG Project and it has been suggested we look to use some open space in the middle of barkerend Health Centre for a Tranquil peaceful garden where patients can sit outside while waiting for appointments or after injections. This garden will be good for children and adults with COPD Asthma to get fresh air and also a place for carers and cared for patients to sit. The Practice is hoping to have disability access built and bird boxes and a water feature in the garden. Street life project also works with local schools where they build the bird boxes and other things so all ages of patients can get involved.
Help with understanding health care
Self Care Station - Established in reception with leaflets for self care. A-Z Leaflets are available to patients easily
Four Folders have been made for Reception Self-care Station and they contain the following information:
Self Care- Information for patients on to how to self care
Activity Folder – Community Events and what’s happening
Voluntary Organisations Folder – Details of organisations to help patients
Practice information Folder- Contains everything the patient needs to know about the practice