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Practice Policies

NEW GDPR - General Data Protection Regulation

GDPR came into force on the 25th May 2018 and the Practice has fully implemented this in the Practice

Privacy Notice Working In Primary Care

Privacy Notice Poster

Privacy Notice General Practice

Privacy Notice Moor Park Medical Practice

Supplementary Privacy Notice Covid 19

Privacy Notice Children

Privacy Notice Adults

Supplementary Privacy Policy

National Opt Out Policy

Fair Processing Policy Staff

Supplementary Policy Summary Care Record

Zero Tolerence Policy

GP Practice Privacy Notice for General Practice Data for Planning and Research

www.gov.uk

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice and speak to our complaints manager who is happy to help at anytime and will deal with your concerns appropriately and investigate thoroughly. Further written information is available regarding the complaints procedure from reception. Complaints leaflets are on the reception desk for patients to access easily.

Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent, abusive, unreasonable or difficult patients from the list. Patients will be given a warning and then if further incidents occur they will be removed from the Practice list

If any patient is violent or threatening then they will be removed with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Zero Tolerence Policy



 
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